Released on: October 7, 2008, 12:36 am

Press Release Author: CTI Group (Holdings) Inc

Industry: Telecommunications

Press Release Summary: INDIANAPOLIS, IN - October 6, 2008 CTI Group, a global
leader in the development of wireless and VoIP applications, announced today the
successful partnership of CTI Group and the BroadSoft® M6 Communication Applications
Server product line.

Press Release Body: INDIANAPOLIS, IN - October 6, 2008 CTI Group, a global leader
in the development of wireless and VoIP applications, announced today the successful
partnership of CTI Group and the BroadSoft® M6 Communication Applications Server
product line. This partnership allows for the development of an all-in-one contact
center solution, to include feature enhancements such as call recording and ACD
reporting. This partnership enables M6 customers to quickly develop features that
enable them to appeal to a broader base of vertical customers.




Reaching full interoperability and certification with the BroadSoft M6 application
earlier this year, CTI Group’s applications are taking the VoIP market by storm,
showing success in vertical-based applications. CTI Group’s products, SmartRecord IP
for call recording and emPulse for ACD reporting, is web-based VoIP software that
assist companies in managing their workforce by providing web-based
telecommunications monitoring tools.




Benefits of this partnership to the Service Provider




• Enhanced feature sets that result in recurring revenue and increased ARPU:
Solutions that offer high value to end-user customers and adds noticeable revenue
opportunities to the service provider.


• Minimal capital and operational expenditures: Solutions are offered on a success-
base pricing model and enable service providers to buy what they can sell, while
minimizing any upfront investment.


• Lowering barriers in businesses migrating to VoIP: By offering service packages to
appeal to a broad base of vertical sectors, in small and large businesses alike,
companies are able to receive enhanced features traditionally not offered with VoIP.



• Technology enabled scalability: CTI Group solutions offer flexibility to enable
central manage options for distributed workforce and multi-location facilities.




“In order to expand our service offering and provide a customized solution to our
customers, we reached out to our M6 platform representative for enhanced call center
tools. We needed a more robust ACD solution and they suggested CTI Group. CTI Group’s ACD reporting solution
has everything we need. It was seamlessly integrated and came complete with easy
administration tools, tagging, cataloging, commenting and archival. The ACD
reporting tool gave our customers what they required to monitor and manage their
workforce, with absolutely no geographical limitations. The solution was exactly
what we needed. CTI Group even helped demo and sell the products to our customers.”
said Juan Carlos Canto, CFO, Nexogy, a subsidiary of LD Telecom, Inc.




“After discovering that CTI Group had successfully developed call recording and ACD
reporting applications, we recognized the opportunity to jointly develop and create
the all-in-one contact center solution that our customers are seeking. We are
pleased with the result of our partnership as our contact center solution supports
multiple protocols and attracts growing businesses with a “pay as you grow”
philosophy and limited upfront investment. Our relationship with CTI Group has led
to the quick deployment of several customers.” said Sara Hughes, Sr. Director
Product Marketing, BroadSoft, Inc.




About CTI Group


CTI Group (Holdings) Inc. is an international provider of electronic invoice
management, VoIP and mobile telephony applications. CTI Group’s product suites offer
a full array of solutions from call recording and call accounting to e-billing and
analytics. CTI Group’s products are used by some of the top service providers and
major corporations in North America and Europe. Headquartered in Indianapolis, CTI
Group maintains an overseas office in London and another in Blackburn. For more
information, please visit CTI Group’s website at www.ctigroup.com.

Web Site: http://www.ctigroup.com/

Contact Details: Katie Kiser
CTI Group (Holdings) Inc
317.262.4687
kkiser@ctigroup.com
www.ctigroup.com